Terms of Service
These terms apply to the cross-border network access subscription service provided by VPNUE. Before starting or continuing to use the service, please review its scope, billing rules and refund terms. For questions, contact support through the user panel. See our Privacy Policy for information about how personal data is handled.
Service Scope
VPNUE provides international routes and subscription access for cross-border connectivity, covering 100+ countries / 220+ routes and supporting Windows / macOS / iOS / Android / Linux. Available routes and client access are shown in the user panel. Coverage does not mean every route will connect at all times.
The service provides network connectivity, not accounts, memberships or content licenses for third-party websites. When accessing international websites, AI tools and streaming services, you must also follow the relevant platform’s regional rules and terms of use. A successful route connection does not guarantee that a third-party service will be available.
Accounts and Subscriptions
No email address is required; register with a username and password. Keep your login details secure and take responsibility for activity on your account. Obtain clients and subscriptions through the user panel. Subscription details are access credentials and should not be published or entrusted to others.
There is no device limit, and you may connect using devices for your own use. This does not permit reselling or renting accounts, or sharing accounts and subscriptions with others. You may not offer a subscription as a commercial proxy resource to external users or use connections across multiple devices to disrupt normal network operations.
If you notice an unusual login or exposed credentials, change your password promptly and describe the issue in a support ticket. When reporting a problem, include your device platform, selected route and error message. Do not send your password or complete subscription details on a public page.
Billing and Refunds
Monthly subscriptions: ¥9.9/month includes 60GB · ¥18/month includes 250GB · ¥28/month includes 500GB. Data resets monthly on the activation date. Mid-cycle upgrades are prorated based on the price difference and remaining days. Data packages: ¥158/300GB · ¥358/1000GB · ¥658/3000GB. Data remains available until used and never expires.
Alipay / WeChat Pay / USDT are accepted. Before paying, check the plan type, amount and data allowance. The order status shown in the user panel confirms whether payment is complete. If the payment status appears incorrect, keep your order details and contact support through a ticket. Avoid paying again until the status has been confirmed.
You may request a full refund for any reason within 60 days of your first payment. Submit your request through a user panel support ticket, stating that you are requesting a refund and providing the relevant order details. You do not need to explain why you are dissatisfied with the service. VPNUE will review the order, process the refund and share updates in the ticket. Once the refund is complete, the associated paid benefits end. Order verification does not impose any additional usage or connection-count threshold.
Acceptable Use
You must comply with the laws and regulations where you are located and use the service lawfully. You may not use routes to commit fraud, access another person’s systems without authorization, distribute malicious software, infringe others’ rights or engage in other unlawful activity. Attacks, bulk spam and deliberate disruption of service infrastructure are prohibited.
When using third-party content, you are responsible for confirming that you have the required authorization and licenses. VPNUE does not grant rights to third-party content or replace your responsibility to determine whether your intended use is lawful. Submit complaints or reports of unusual activity through a support ticket, with a description of the facts and relevant order details.
Availability and Limits of Responsibility
Connection performance depends on your local network, international links, target platforms and device configuration. Maintenance, upstream network changes or updates to third-party platform policies may interrupt connections or require route changes. VPNUE does not guarantee fixed latency, fixed speeds or continuous access to third-party content.
Keep copies of important work and do not rely on a continuous connection as your only safeguard. VPNUE is not responsible for the delivery of content, accounts or memberships affected by third-party service failures beyond its control. These terms do not exclude liability required by applicable law or limit your legal rights to refunds and other remedies.
Account Termination and Changes to These Terms
If you use the service unlawfully, resell or share access, attack the service or otherwise seriously breach these terms, VPNUE may restrict connections, suspend your account or terminate the service. VPNUE may first take necessary measures to address an immediate risk. You may ask about the grounds for action or raise an objection through a support ticket. Account action does not automatically cancel rights you have under applicable law.
When service rules change, VPNUE will announce the changes on the site or in the user panel and update the date on this page. Changes affecting paid benefits will specify their scope and will not retroactively reduce existing benefits through undisclosed changes. If you disagree with a change or wish to stop using the service, contact support through a ticket to ask about your benefits and refund options.